a store if you want to get success, under the current fierce competition in the market situation, nature also need managers can master more business tips. Below, let Xiaobian to introduce nine key shop management, which can be a reference to the more.
: a key pre service customer service as flattery.
case: a few years ago, Mr. Zhang’s sister to buy a video recorder, ask him to help. Came to a more familiar "reputation" electrical store, the boss is very enthusiastic, strongly recommended to him a new Toshiba video recorder. However, Toshiba moved home, but found no match with the old TV video interface. Mr. Zhang’s sister request to return, however, Mr. Zhang returned to the "reputation", only to see another side face of the boss.
products have been opened to the boss 2000 to sell on the grounds, refused to change, attitude and previous like a different person, so Zhang angry. Finally, in the case of threat argument, Mr. Zhang cut more than more than and 200 yuan in exchange for a table and the old television, video recorder. So many years later, he mentioned still hate.
tips two: do not in front of the customer or the clerk scolded the quarrel, which is equal to the customer off the premises.
case: Mr. Wang couple rented a facade near the residential area, selling computer supplies. The house belonged to the high-end residential, with a computer, many people, and not far away is the facade of the two schools, from the geographical point of view, there should be a strong source of.
At the beginning of
, the business was good. But, as Mr. Wang and his wife often quarrel, but also have a few back in the shop, so that the new customers and repeat is rather baffling, distress, so business a lot of light. Mr. Wang believes that his wife is a net purchase method, unsalable goods. While Mr. Wang believes that this is because she always looks scared to do business, customer. Such quarrels often occur in the shop, the customers are afraid to come back.
tips three: do not stare at the customer dogged, the non-stop chatter without stop.
case: Xiao Li has been very afraid to go home only a dozen steps of the Pharmacy – it’s facade is very stylish, shelf design is open, is a typical drug supermarket, and sales staff is very enthusiastic……
, but the problem is just on the "very warm". When the customer enters the hall, the door of the counter will continue to pass moves Lai sound, mouth kept asking "what to buy?" "What’s wrong with the body?"…… Even if you have bought one, they will introduce another. When you go out, you will not be able to give you a promotional leaflet, said